Ring App Not Working - Doorbell Troubleshooting - Smart Device 360

Ring application is one of the applications that help you to manage and control the activities and settings of the camera. Ring application is one of the most popular security apps in the USA. You can also connect your Ring camera to the application and can watch over home from your Smartphone device. You can get the app from the play store and app store.

But sometimes you may face ring doorbell live view not working or recording the video, which means the problem, is in the data transmission between the Ring device and Ring application. Because of this Ring Application is unable to show a live view or unable to display a video recording from the Ring camera. you can even get a message like Activating device but the camera is time out.



Common Causes of Ring app not working

The ring app not working.

Website down.

Freezing up.

The ring doorbell notworking.

An unstable connection between your Smartphone and the internet. 

Slow upload and download speed.

The unstable connection between the Ring device and your router.

Troubleshooting Ring App not working

Try to close the Ring application: fully close the Ring Application from the background and try to reopen the Application again.

Perform a power cycle: Turn off your Ring device including the modem and router. then wait for few minutes and then power back up.

Check your WIFI connection: open the default browser and run the speed test and compare the results according to requirement.

 Improve your internet connection: If the internet speed is still slow,  you can take the following steps to improve your connection.

Try other apps on your device: If you face similar issues, it may be because of poor connectivity. you need to contact your internet service provider for more information to improve your connection.

Check for the app system update: in order To check for Ring app updates, go to your device’s app store. To check the system updates, visit the device’s settings menu.

Clear all the cache and data: You need to clear cache/data through your device’s settings menu. This will help to remove temporary files to free up space.

Uninstall/reinstall the Ring application: On select devices, you can uninstall and reinstall the Ring app to help alleviate any streaming issues.

Beyond this, there are some more issues that you can face with the Ring application below we are going to discuss the following troubles and their solution

 

- The application doesn’t load or crashes:

One of the main problems with the app is with its load time. when you enter the credentials like username and password the app crashes and restart on its own.

In order to resolve the issue

Clear the cache from the application

Try to uninstall and reinstall the application

 -  can’t sign in

    Sometimes you may find it difficult to sign in to the application

In order to resolve the issue

If an ad blocker is being used, create an exception for the app.

If VPN is being used,  create an exclusion or temporarily disable it before signing in.

 - Login certificate failure

           This certificate error causes the login screen of the app to flash constantly, without allowing the user to input their credentials.

 - In order to resolve the issue

•           Check that the app is up to date, and does not have any updates pending.

•           Restart the phone.

 

If you are still experiencing any kind of trouble with your Ring device or Ring application you just need to get back to us on our toll free number +1 888 403 0508 we will provide you the best supports from the best technicians.

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